Tenant FAQs

Properties are rented on a first-come, first-served basis once a completed application and required fees are received. To secure a rental, we recommend submitting your application as soon as possible.

Move-in costs vary by property. Typically, tenants pay the first month’s rent and a security deposit before move-in. Some properties may also require last month’s rent.

Applicants must be at least 18 years old or of legal age to enter into a lease agreement.

Yes. Security deposits are refundable as long as the property is left in good condition, normal wear and tear excepted, and all lease terms are fulfilled. Deductions may apply for unpaid rent, damage, or cleaning costs.

A cosigner may be needed if an applicant does not meet income, credit, or rental history requirements. Cosigners must meet financial qualifications and sign a guarantor agreement.

Applications can be submitted online or in person. You’ll need to provide a completed application, pay the application fee, and include supporting documents such as proof of income and photo identification.

Rent can typically be paid online through the tenant portal, via automatic bank transfer, or by check/money order—depending on the property’s accepted payment options.

Please review your lease agreement and contact management before getting a pet. Some properties allow pets with an additional deposit or monthly pet rent, while others have restrictions.

All tenants are jointly responsible for the lease term. If one tenant wishes to remain, they may need to reapply or qualify on their own. Any changes to the lease must be approved by management.

Most leases require written notice prior to moving out. Check your lease for the specific notice period and submit your written intent to vacate by the required deadline.

We handle routine maintenance and necessary repairs to keep the property in good condition. Tenants are responsible for issues caused by negligence or misuse. All maintenance requests should be submitted promptly through the tenant portal.

Maintenance requests should be submitted through the tenant portal. This allows us to track and respond to requests as efficiently as possible.

Emergency maintenance issues include situations that pose an immediate risk to health, safety, or the property, such as flooding, no heat during cold weather, or major electrical issues.